Privacy Policy website , when you create an account, send an order or when you use our services, you entrust us with your personal information. The purpose of this Privacy Policy is to show you what data we process, why we process it and what we do with it. Being fully aware that your personal information belongs to you, we do our best to store it securely. We do not provide information to third parties without informing you . website or by contacting us and subscribing to the newsletter, you declare that you have been adequately informed about the processing of data by browsing this document, called the “Privacy Policy”.


You can safely browse the website, we use and retrieve data only in order for your experience to be as good as possible.


Please read our privacy policy carefully to gain a clear understanding of how we collect, use, manipulate or otherwise protect you, but especially how we protect your personal information.


All personal information collected and processed is confidential and is treated with the utmost responsibility and respecting all legal and ethical norms in force.




  • Operator = The operator responsible for data processing within the meaning of the GDPR Regulation (Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data) is sc Best4pets SRL, the company with responsibility limited with headquarters in Sitaru Village , Grădiştea Commune, Intr. LABYRINTH, Nr. 9, plot 5, plots 108, and 109, building C2, Ilfov county , registered at the Trade Register under no. J231960 / 2097, with Unique Registration Code 41047663, hereinafter referred to as “the Operator” or “best4pets.eut”.


  • Cookies = A “cookie” is a small file, usually made up of letters and numbers. It is downloaded to the memory of a computer or other type of device used for browsing the Internet (smartphone, tablet, etc.), when the user accesses a specific website.


  • Target person within the meaning of the GDPR Regulation = identified or identifiable natural person (who can be identified, directly or indirectly, in particular by reference to an identification element: name, identification number, location data, an online identifier, or one / several specific elements, proper to his physical, physiological, genetic, mental, economic, cultural or social identity). The data subject may be the applicant for a service provided by the Operator, as well as any other natural person whose personal data are transmitted to the Operator (for example a client or potential client, a candidate for a specific position available, a user of the site of the Operator, etc.).


  • Categories of data processed = Personal data (first name, last name, date of birth, address, telephone number and e-mail address, etc.), data on how you use the Site, for example behavior / preferences / your habits within the Operator, as well as any other categories of data that you provide directly in the context of the creation of the user account, in the context of placing an order through the Site or in any other way resulting from the use of the Site.


  • Personal data processing : means any operation or set of operations performed on personal data or personal data sets, with or without the use of automated means such as collecting, recording, organizing, structuring, storing, adapting or modification, extraction, consultation, use, disclosure by transmission, dissemination or making available in any other way, alignment or combination, restriction, deletion or destruction.




Please see below the details of the purposes for which we process data and the legal basis:


  1. Data for the customer account and for placing an order :


When creating a customer account with the “new customer” option, your data will be saved in the database. You can request the deletion of your data and your customer account at any time. If you place an order on our website, the data will be processed in order to successfully carry out the sales process.


We will use your personal data to manage your online purchases at, processing orders and returns through our online services, and we will send you notifications about delivery status or problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to process claims and product warranties. We use personal data to identify and confirm your legal age for online shopping and to confirm your address to external partners.


Legal Basis : The processing of your data for this purpose is based on the contract concluded between you and sc Best4pets SRL, defined in the Terms and Conditions section. The provision of your personal data is necessary for the execution of this contract. The refusal to provide the data may result in the impossibility of carrying out the contractual relations between you and sc Best4pets SRL.


  1. Data for the newsletter service:


When you provide your data to benefit from our newsletter service, your data is used by only for the purpose of sending direct marketing messages.


Through direct marketing actions we can keep you up to date with our products, services and campaigns, respecting the legal provisions in force. Stop using the data as soon as you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time and free of charge.


Legal Basis : The processing of your data for this purpose is based on your consent, if you choose to provide it.


  1. Accessing the site:


Each time a user accesses a page in our offer and each time a file is opened, the access data is saved by us and partially by third parties in the form of protocol files. Each data set includes: the website from which you access our page, the IP address, the date and time of access, the customer request, the http response code, the amount of data transferred, information about the browser and the operating system used by you.


Legal basis : the legitimate interest of the Operator to avoid online fraud and to ensure the general functionality of the site


  d . Cookies Policy:


In order to improve your online browsing experience, we use cookies that facilitate the use of the online store by visitors.


In general, the role of cookies is to ensure a quick and easy interaction between users and websites. Also, cookies are used so that users can easily resume their activities the next time they visit a previously visited website. Basically, cookies tell the server which pages should be displayed to the user, without the user having to remember the pages they browsed or browsing the entire site from the beginning. Please refer to the Cookies Policy for detailed information.


Legal basis : the legitimate interest in permanently providing improved services to the users of the site.


  e . Fulfillment of Legal Obligations

For the fulfillment of the legal obligations incumbent on Best4pets SRL in the context of the services provided through, including the obligations in fiscal matters, as well as in matters of archiving.

Legal basis: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may result in the impossibility of sc Best4pets SRL to comply with its legal obligations and therefore in the impossibility of offering you the services through the Site.




In principle, sc Best4pets Europe srl will process your personal data as long as is necessary to achieve the processing purposes mentioned above.


If you are a customer, we will process your data for the duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on best4pets europe SRL (eg in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year in which they were drawn up).


If you do not wish to have your personal data processed or if you wish to have your data deleted, you can exercise the rights detailed below.




For the purpose of processing, the Operator may disclose your data to partners, third parties or entities that support the conduct of business through the Site (eg courier companies, IT service providers), or to central / local public authorities, in the following exemplary cases listed:

– for the administration of the Site;
– for the transmission of parcels by courier companies to the delivery address specified by customers ;
– to maintain, personalize and improve the Site and the services provided through it;
– for data analysis, testing and research, monitoring of usage and activity trends, development of security features and user authentication;
– for the transmission of commercial marketing communications, under the conditions and limits provided by law;

– when the disclosure of personal data is provided by law, etc.


We do not currently transfer your data to countries outside the European Union. If we change the policy, we will inform you accordingly, we will present the related guarantees and we will ask for your consent.




According to the GDPR Regulation, as a data subject you benefit from an accumulation of rights, respectively:


  1. The right to information and access to personal data: the right to obtain confirmation of whether or not personal data concerning you are being processed and , if so, access to such data.


  1. Right to rectification: the right to request the Operator and to obtain, without undue delay, the rectification of inaccurate personal data concerning you and / or to obtain the completion of personal data that are incomplete, with the mention that in the case of a online account you can make these changes yourself in the account data editing section.


  1. The right to erasure of data (“the right to be forgotten”): the right to obtain the erasure of personal data concerning you , without undue delay, if certain reasons mentioned in the GDPR Regulation apply.


  1. The right to restrict processing: the right to obtain the restriction of processing in certain cases.


  1. The right to data portability: the right to receive personal data concerning you and to transmit it to another operator.


  1. The right to oppose: the right to oppose at any time the processing of personal data concerning you, under the conditions of the GDPR Regulation.


to a decision based solely on automatic processing, including profiling, which produces legal effects that affect or similarly affect you to a significant extent.


  1. The right to address a complaint to the National Authority for the Supervision of Personal Data Processing (ANSPDCP) in case you consider that your data has not been processed in accordance with the legal provisions.

How can you exercise these rights?

In order to exercise the rights mentioned above, please send a written request, dated and signed to the e-mail address:, or to the postal address: Str. Traian no. 5, Constanta, Constanta county, to the attention of the data protection officer.


  1. Google Adwords / Analytics web analytics service


Our website uses Google Inc. ‘s “Google Adwords / Analytics” web analytics service for statistical purposes.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which in turn uses cookies. The information generated by the cookie about your use of the site will be transmitted to and stored by Google on servers in the United States.


If IP address anonymization is enabled, your IP will be shortened in the Member States of the European Union or other third party members of the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is enabled for this site. Google will use this information on behalf of the site operator for the purpose of evaluating your use of the website, generating site activity reports for website operators and providing other services relating to site activity and internet usage.


The IP address provided by your browser will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt out of Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Addon for your browser: en.


Note: Additional information is available on the Google Analytics terms of service and Google Analytics pages.

For any further questions regarding the processing of personal data and to exercise your rights mentioned above, please contact the email address: