You can safely browse the best4pets.eu website, we use and retrieve data only in order for your experience to be as good as possible.
All personal information collected and processed is confidential and is treated with the utmost responsibility and respecting all legal and ethical norms in force.
Please see below the details of the purposes for which we process data and the legal basis:
When creating a customer account with the “new customer” option, your data will be saved in the Best4pets.eu database. You can request the deletion of your data and your customer account at any time. If you place an order on our website, the data will be processed in order to successfully carry out the sales process.
We will use your personal data to manage your online purchases at www.best4pets.eu, processing orders and returns through our online services, and we will send you notifications about delivery status or problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to process claims and product warranties. We use personal data to identify and confirm your legal age for online shopping and to confirm your address to external partners.
Legal Basis : The processing of your data for this purpose is based on the contract concluded between you and sc Best4pets SRL, defined in the Terms and Conditions section. The provision of your personal data is necessary for the execution of this contract. The refusal to provide the data may result in the impossibility of carrying out the contractual relations between you and sc Best4pets SRL.
When you provide your data to benefit from our newsletter service, your data is used by Best4pets.eu only for the purpose of sending direct marketing messages.
Through direct marketing actions we can keep you up to date with our products, services and campaigns, respecting the legal provisions in force. Stop using the data as soon as you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time and free of charge.
Legal Basis : The processing of your data for this purpose is based on your consent, if you choose to provide it.
Each time a user accesses a page in our offer and each time a file is opened, the access data is saved by us and partially by third parties in the form of protocol files. Each data set includes: the website from which you access our page, the IP address, the date and time of access, the customer request, the http response code, the amount of data transferred, information about the browser and the operating system used by you.
Legal basis : the legitimate interest of the Operator to avoid online fraud and to ensure the general functionality of the site
d . Cookies Policy:
In general, the role of cookies is to ensure a quick and easy interaction between users and websites. Also, cookies are used so that users can easily resume their activities the next time they visit a previously visited website. Basically, cookies tell the server which pages should be displayed to the user, without the user having to remember the pages they browsed or browsing the entire site from the beginning. Please refer to the Cookies Policy for detailed information.
Legal basis : the legitimate interest in permanently providing improved services to the users of the best4pets.eu site.
e . Fulfillment of Legal Obligations
For the fulfillment of the legal obligations incumbent on Best4pets SRL in the context of the services provided through www.best4pets.eu, including the obligations in fiscal matters, as well as in matters of archiving.
Legal basis: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may result in the impossibility of sc Best4pets SRL to comply with its legal obligations and therefore in the impossibility of offering you the services through the Site.
3 DURATION FOR WHICH WE PROCESS YOUR DATA
In principle, sc Best4pets Europe srl will process your personal data as long as is necessary to achieve the processing purposes mentioned above.
If you are a customer, we will process your data for the duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on best4pets europe SRL (eg in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year in which they were drawn up).
If you do not wish to have your personal data processed or if you wish to have your data deleted, you can exercise the rights detailed below.
For the purpose of processing, the Operator may disclose your data to partners, third parties or entities that support the conduct of business through the Site (eg courier companies, IT service providers), or to central / local public authorities, in the following exemplary cases listed:
– for the administration of the Site;
– for the transmission of parcels by courier companies to the delivery address specified by Best4pets.eu customers ;
– to maintain, personalize and improve the Site and the services provided through it;
– for data analysis, testing and research, monitoring of usage and activity trends, development of security features and user authentication;
– for the transmission of commercial marketing communications, under the conditions and limits provided by law;
– when the disclosure of personal data is provided by law, etc.
We do not currently transfer your data to countries outside the European Union. If we change the policy, we will inform you accordingly, we will present the related guarantees and we will ask for your consent.
According to the GDPR Regulation, as a data subject you benefit from an accumulation of rights, respectively:
to a decision based solely on automatic processing, including profiling, which produces legal effects that affect or similarly affect you to a significant extent.
How can you exercise these rights?
In order to exercise the rights mentioned above, please send a written request, dated and signed to the e-mail address: firstname.lastname@example.org, or to the postal address: Str. Traian no. 5, Constanta, Constanta county, to the attention of the data protection officer.
Our website uses Google Inc. ‘s “Google Adwords / Analytics” web analytics service for statistical purposes.
If IP address anonymization is enabled, your IP will be shortened in the Member States of the European Union or other third party members of the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is enabled for this site. Google will use this information on behalf of the site operator for the purpose of evaluating your use of the website, generating site activity reports for website operators and providing other services relating to site activity and internet usage.
Note: Additional information is available on the Google Analytics terms of service and Google Analytics pages.
For any further questions regarding the processing of personal data and to exercise your rights mentioned above, please contact the email address: email@example.com