Terms & Conditions


      The website www.best4pets.eu (hereinafter referred to as the “website” or “Site”) is managed and operated by Best4pets Europe SRL .

      The use in any form (access, visit, use or purchase of products) of the Site www.best4pets.eu, implies acceptance of the terms and conditions mentioned below . In order to use the site in the best conditions, we recommend that you read this document carefully.

      By simply accessing this website, you are deemed to have read and are fully aware of the Terms and Conditions set forth in this document, that they are clear to you, that you accept them and that you are required to comply with them in full. If you do not agree with these Terms and Conditions, please leave the website immediately and do not use its contents.

      Best4Pets Europe SRL reserves the right to make changes and updates to these Terms and Conditions, without prior notice and without specifying the reasons. The latest version of this document will be published on this page in case of changes.

      Article 1 DEFINITIONS

      1. Buyer : the natural or legal person who places an order online on the site.
      2. Seller : Best4pets Europe SRL company, based in Sitaru Village, Grădiştea Commune, Intr. LABYRINTH, Nr. 9, plot 5, plots 108, and 109, building C2, registered at the Trade Register under no. J23 / 1960/2019, having Unique Registration Code 41047663.
      3. Goods and services : any product or service, including the documents and services mentioned in the Order, which are to be provided to the Buyer by the Seller as a result of the concluded Contract.
      4. Order : an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, the email or the telephone, his intention to purchase Goods and Services from the Site.
      5. Contract : represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer. The contract is considered concluded between the seller and the buyer at the moment of confirmation, on a durable medium, by the seller of the acceptance of the order sent by the buyer. An unconfirmed order will not have contractual value between the parties.
      6. Site : www.best4pets.eu domain and its subdomains.
      7. User: any natural person registered on the Site, who, by completing the process of creating the Account, has given his consent to the site-specific clauses in the Terms and Conditions section.


      2.1 By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

      2.2 The notification received by the Buyer, after the execution of the Order, has the role of information and does not represent the acceptance of the Order. The acceptance of the order by the Seller is considered finalized when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring an acknowledgment of receipt from the latter. The seller does not consider at any time an unconfirmed order as having the value of a Contract.

      2.3 This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is done by phone or electronically (e-mail). The General Terms and Conditions of Sale in this document will form the basis of the Agreement thus concluded.

      Article 3 ORDER

      3.1 The Buyer may place Orders on the Site by adding the desired Goods and / or Services to the shopping cart, and will complete the Order by making payment in one of the ways expressly indicated. Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that there is stock available for purchase. The addition of a Good / Service in the shopping cart, in the absence of the completion of the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service.

      3.2 By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

      3.3 By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

      For more details on how to place an order, see How to order.


      4.1 Access for the purpose of placing an Order is permitted to any Buyer. For justified reasons Best4pets Europe SRL reserves the right to restrict the Buyer’s access to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the Buyer on the Site, his actions could damage in any way Best4pets Europe SRL. In any of these cases, the Buyer may contact Berst4pets.eu by email to be informed of the reasons that led to the application of the above measures.

      4.2 Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.

      4.3 Buyers are prohibited from: adding any obscene, offensive, indecent or inappropriate content, unacceptable or illegal, infringing on the rights of any person having access to this page, entering any viral or harmful material, and disrupting, in any way, its operation. normal features of this website.

      4.4 In the case of online payments The Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of issue it differs from RON. Only the Buyer is responsible for this action.

      4.5 All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation.

      4.6 The information presented on the Seller’s websites is informative and may be modified by the Seller, without prior notice. Also, for reasons of space and consistency of the information structure, the product descriptions may be incomplete but the Seller makes efforts to present the most relevant information, so that the product can be used in the parameters for which it was purchased.

      4.7 Best4pets Europe SRL constantly updates the security of the Site and its means of communication for www.best4pets.eu, but does not guarantee that they cannot be infected. Information included on www. Best4pets.eu are made available to you in good faith, from sources we consider reliable. If any of the published articles or any other information falls within the scope of the Copyright Law, please notify us at office@best4pets.eu, in order to take the necessary legal action.

      4.8 We do not guarantee that the information is accurate, complete or objective, so no one should rely on it for any purpose. The opinions expressed in the materials that appear in the reviews or reviews sections are fully assumed by the authors of those materials and do not imply the joint and several liability of www.best4pets.eu.

      4.9 Best4pets Europe SRL is not responsible for damages caused by the non-functioning of the site.


      5.1 The prices of the products presented on the Site are expressed in lei and include VAT according to the legislation in force. The purchase price of the products presented on the invoice will be the same as the one presented on the site at the time of placing the order.

      5.2 The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

      5.3 The validity period of the prices and the offer is the one mentioned on the website www.best4pets.eu. In the absence of a mention, the prices can be changed at any time.

      5.4 Offers and promotions are valid within the available stocks.

      For more details on how to pay, see How to pay.

      Article 6  DELIVERY OF GOODS

      6.1 The Seller undertakes to deliver the Goods by door-to-door courier system to the Buyer.

      5.6 The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

      6.2 The Seller will deliver the Goods and Services only on the Romanian territory.

      6.3 Best4pets Europe SRL reserves the right to cancel an order if the price of the product or some features of the product have been entered incorrectly in the database, or displayed incorrectly, the delivery has not yet been made. In this case, the Buyer will be notified by email and telephone of this case.

      6.4 If the delivery terms of the order cannot be met, the Seller is obliged to notify the Buyer of the estimated deadline for completion of the delivery.

      6.5 In case the seller receives erroneous information related to the invoicing or delivery of the products, a new order fulfillment term will be established, which will be within 5 working days from the receipt of the rectified information.

      For further details on the delivery of goods see the section Delivery of Products.


      Ownership of the Goods and Services will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (meaning delivery – signing of the receipt of the transport document provided by the courier or signing of receipt on the fiscal invoice in case of deliveries Seller). In the case of delivery by courier, it is authorized by the Seller to allow the Buyer to open the packages only after signing the delivery and paying for their possible value.


      Seller may assign and / or subcontract a third party for services related to the fulfillment of the order, with the information of the Buyer, without the consent of the buyer. The Seller will always be liable to the Buyer for all contractual obligations.


      9.1 The entire content of the Site www.best4pets.eu is original and all resources used (product images, specifications, video, text, etc.) are used with the consent of the source (manufacturers, supplier, etc.), without violating the law of copyright. author. For reporting any copyright infringement cases, www.best4pets.eu will provide you with the e-mail address office@best4pets.eu.

      9.2 The entire content of the site www.best4pets.eu – images, texts, graphics, symbols, web graphics, scripts, programs and other data – is the property of Best4pets Europe SRL and its suppliers and is protected by the Law for the Protection of Rights author and intellectual and industrial property laws. The use without the consent of Best4pets Europe SRL of any of the elements listed above will be punished according to the laws in force.

      9.3 The name of the Site (best4pets.eu) as well as the graphic signs are the property of sc Best4pets Europe SRL and cannot be taken over, copied or used without the written consent of the owner.

      Article 10 WARRANTIES

      10.1 All products marketed by the site www.best4pets.eu benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The products are new, in the original packaging and come from sources authorized by each manufacturer.

      10.2 In the case of products sold and delivered by best4pets.eu, warranty certificates are issued directly by the manufacturer, who has a service network.

      10.3 In the case of warranty certificates issued by manufacturers, the product claimed to be defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer’s authorized center will take full responsibility for resolving the warranty.

      10.4 The lack of a product warranty certificate must be reported within 48 hours of receipt of the goods at office@best4pets.eu. Any subsequent notification will not be considered.


      11.1 Except for the cases expressly provided by the applicable legislation, in accordance with the provisions of GEO no. 34/2014, updated, the Buyer has the right to notify in writing the Seller that he renounces the purchase, without penalties and without invoking a reason within 14 days. In order to meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires.

      11.2 The withdrawal period will expire 14 days after:

      – the date of delivery, ie the date on which you or a third party (other than the carrier) indicated by you, take physical possession of the product; or

      – in the case of several products which are part of a single order and delivered separately: (i) the last day on which you, or a third party (other than the carrier) indicated by you, take physical possession of the last product, or (ii) if applicable, the date on which we inform you that we can no longer deliver the ordered products; or

      – in the case of an order for the delivery of a product consisting of several lots or parts: (i) the date on which you or a third party (other than the carrier) indicated by you, take physical possession of the last lot or part, or (ii) the date on which we notify you that we may not deliver additional lots or parts.

      11.3 In order to exercise your right of withdrawal you must inform us of your decision using the withdrawal form on the site. The standard withdrawal form is completed and sent to the e-mail address office@best4pets.eu. After analyzing the withdrawal option, we will send you by e-mail the solution of the withdrawal request. Any withdrawal request received will be analyzed and resolved according to the applicable legal provisions depending on the type of products that are the subject of it.

      11.4 Please note that foodstuffs sold through the Site, which are liable to deteriorate or expire quickly or cannot be returned for reasons of health protection or hygiene or which have been unsealed by the consumer are exempt from the right of withdrawal, according to the provisions of art. 16, lit. d and is from GEO 34/2014, updated.

      11.5 Products that show signs of wear and tear, products customized according to customer requirements, products that show physical changes, bumps, shards, scratches, shocks, products without the original packaging or with damaged packaging are not accepted for return.

      11.6 If the withdrawal request is confirmed by us, we will refund the amount of the products that are the subject of the withdrawal request we received from you, excluding delivery costs, no later than 30 calendar days from the date of we are informed of your decision to withdraw from this contract. The payment of the value of the products will be made through the bank in the bank account specified by the Buyer.

      11.7 The costs of returning the product ( s) that are the subject of the withdrawal request will be borne in full by you .

      11.8 We reserve the right to defer reimbursement of the value of the products until the date we receive the products back or until you have provided us with proof that you have returned the products, the nearest date being valid.

      For further details on the right of withdrawal see the Return Policy section.

      Article 12 LIABILITY

      12.1 Seller shall not be liable for any damages that Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

      12.2 The Seller shall be liable if its subcontractors and / or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.

      12.3 The Terms and Conditions of the Site may be modified at any time by sc Best4pets Europe SRL, these being opposable to Buyers from the date of posting on the Site. Acceptance of the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the Site and / or by sending the Order and / or by making an online payment.


      13.1 Best4pets Europe SRL will keep the confidentiality of information of any kind that the Buyer provides to it. Disclosure of the information provided may be made only under the conditions set forth in this Document.

      13.2 No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer regarding the Order / Contract without the prior written consent of the Seller.

      13.3 By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that Seller may freely use, in its own interest, such information, ideas, concepts, know-how or techniques that you have sent to us through the Site. Best4pets Europe SRL will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.

      13.4 By registering Best4pets Europe SRL in the database, the Buyer expressly consents, within the limits of the legislation in force, to be contacted by third parties, partners of Best4pets Europe SRL: marketing service providers, other service providers for fulfillment of the object of the Contract concluded between the Buyer and the Seller, as well as by the state, governmental agents, when the specific legislation provides for this; as well as other companies with which Best4pets Europe SRL can develop joint programs for offering goods and / or services on the market, etc.

      13.5 This Site uses its own and third-party cookies to provide visitors with a much better browsing experience and services tailored to their needs and interests. Find out more about cookies here.


      14.1 According to Law no. 674/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, Best4pets Europe SRL is obliged to administer in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family or another person.

      14.2 The purpose of data collection is :

      – informing the Users / Buyers regarding the situation of their Account including the validation, sending and invoicing of the Orders, solving the cancellations or problems of any nature regarding an Order, the Goods and / or the purchased services;

      – sending Newsletters and / or periodic alerts, using e-mail (e-mail, SMS);

      – evaluating the products and services offered and promoting the products and services;

      – marketing , advertising, media, administrative, development, market research, statistics, sales tracking and monitoring and User / Buyer behavior.

      14.3 By completing your data in the account creation and / or Order form, you declare that you unconditionally accept that your personal data be included in the database of www.best4pets.eu and you expressly and unequivocally agree that all such personal data to be stored, used and processed for the purposes mentioned above.

      14.4 By reading these Terms and Conditions you have become aware that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to oppose, the right not to be subject to an individual decision, the right to go to court in case of violation of his rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data. At the same time, you have the right to object to the processing of your personal data and to request its total or partial deletion.

      14.5 Based on a written request, dated and signed, sent to Best4pets Europe SRL with the working point address in Constanta, 5 Traian Street, Constanta County, you can exercise, free of charge, the following rights:

      – once a year, to confirm the fact that your personal data are or are not processed;

      – to intervene on the transmitted data;

      – to oppose the processing of data for justified and legitimate reasons related to their particular situation;

      – to request the deletion of data, except for the situations provided by law.

      14.6 Best4pets Europe SRL can notify Users / Buyers of current offers through the weekly newsletter, and can send greeting cards, gift vouchers or other special messages.

      14.7 www.best4pets.eu does not promote SPAM. Any User / Buyer who has explicitly provided his / her email address on the best4pets.eu site may choose to delete it from our database.

      14.8 The information you provide to us will be used for the purpose for which you provided it, to administer, support and evaluate our services and to prevent breaches of our security, law and contractual terms.

      14.9 www.best4pets.eu may also provide your personal data to other companies with whom it has a partnership, but only on the basis of a confidentiality agreement on their part, which guarantees that this data is kept secure and that the provision of this personal information is made in accordance with the legislation in force, as follows: marketing service providers, Courier, payment / banking services, or other services.

      14.10 Your personal information may also be provided to the Prosecutor’s Office, the Police, the Courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

      Article 15 FORCE MAJEURE

      15.1 Neither party shall be liable for any breach of its contractual obligations if such non-performance is due to force majeure. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

      15.2 If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages from the other.

      Art. 16 APPLICABLE LAW

      This Agreement is subject to Romanian law. Any disputes between best4pets.eu and Users / Customers / Buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.


      The parties to the contract will be considered independent contractors and neither party will be granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this document supersede any prior written or verbal agreement between the parties to the subject matter of this Agreement and may be amended or changed only by written agreement signed by both parties.