HOW IT IS DELIVERED
FREE delivery anywhere in the country (via DPD Curier) for orders over 1000 lei!
For orders less than 1000 lei, a transport cost of 25 lei is paid.
Romania: term 2-4 days, cost 25 lei
* No extra km fee applies. Delivery is free in any locality in Romania for orders exceeding 1000 lei and for those less than 1000 lei a single transport fee of 25 lei is charged.
* Delivery is free up to 100 kg. For orders over 100 kg, an additional shipping cost will be automatically calculated.
The delivery of the products is ensured within the available stocks.
For products that require pre-order or products not available in stock, their delivery is made after receiving them in stock. Delivery of packages to the address specified by the customer. responsible for the delivery time, the responsibility falling entirely to the express courier companies.
HOW TO ORDER
You can place an order online, by phone or by e-mail.
1. Telephone order
For the telephone order, you have at your disposal the following telephone number: 0751832390 An operator will take your order and will record the invoicing data and the delivery address.
Telephone order schedule: Monday – Friday: 9 am – 6 pm.
2. Order by e-mail
You can order at any time by sending an e-mail to office [at] best4pets.eu.
The e-mail must contain a telephone number to which we can contact you, the invoicing data and the delivery dates, the product and the desired quantity. An operator will contact you by phone and confirm the registration of your order.
3. Order online
For online orders, our store is open 24 hours a day, so we expect you to visit us at any time of the day or night. Your orders reach us regardless of the time they were shipped.
To access the desired category, use the navigation menu at the top.
The corresponding filters in each category will help you find the product according to the specifications or features you need. This way you can view only the products that meet your requirements. For a new search, you must undo the filters you originally entered.
To find the desired product you can also use the “Search for a product in stores” box, located at the top.
The actual realization of the order is done in 3 steps:
Step 1: Add Products to the Shopping Cart
The shopping cart is located on the top right. To add a product to your shopping cart, you must first select the product, then the model and quantity, then click the “Add to cart” button. Changes can be made to the selected products and quantities in the shopping cart.
Step 2: Fill in the billing and delivery data
If you are already a best4pets.eu customer, fill in the “I am already a customer” form with your login details (your email and password). The latest billing and delivery dates will be displayed automatically. You can leave them like this or you can change them right on this page.
If you are ordering for the first time on the online store www.best4pets.eu, fill in the form “I am a new customer” with: billing details, delivery address, contact details and select the payment method you want.
Step 3: Complete the order
Before placing your order, you must carefully read the list of Best4pets.eu terms and conditions, check that you agree and accept them. After verifying the correctness of the data in the Shopping Cart and Order Delivery Details, complete the order by clicking the “Submit Order” button.
Important !: All orders received after 13.30 will be processed the next working day and the delivery time will be taken into account from that moment.
HOW I PAY
The payment methods accepted by MegaPet are as follows:
Cash on delivery
The order will be paid to the courier upon delivery (cash on delivery) (RON).
Online payment by bank card – implemented through mobilPay.
Bank card payment is a simple and secure option for making online payments. There is no charge for bank card payments.
The best4pets.eu online store uses the services of the mobilPay.ro platform for online transactions. Payment is based on a secure online transaction processing system that provides confidentiality, security and simplicity in the purchase of products and services over the Internet. Your card details go directly to the bank, and no one else has access to them.
After placing the order you will receive by e-mail a proforma invoice containing our bank details. Delivery will be made only after confirmation of payment (appearance in the banking system of payment).