In accordance with the applicable legislation (GEO no. 34/2014), any buyer, natural person, has the right to withdraw from the contract for the purchase of products on the site megapet.ro, within 14 calendar days, without having to justify his decision, in compliance with the following return policy.
The withdrawal period will expire 14 days after:
– the date of delivery, ie the date on which you or a third party (other than the carrier) indicated by you, take physical possession of the product; or
– in the case of several products which are part of a single order and delivered separately: (i) the last day on which you, or a third party (other than the carrier) indicated by you, take physical possession of the last product, or (ii) if applicable, the date on which we inform you that we can no longer deliver the ordered products; or
– in the case of an order for the delivery of a product consisting of several lots or parts: (i) the date on which you or a third party (other than the carrier) indicated by you, take physical possession of the last lot or part, or (ii) the date on which we notify you that we may not deliver additional lots or parts.
The right of withdrawal from the contract does not apply in the case of PFAs nor in the case of legal entities.
The following products are exempt from the right of withdrawal:
• foodstuffs sold through the Site, which are likely to deteriorate or expire quickly or cannot be returned for reasons of health protection or hygiene or which have been unsealed by the consumer;
• products that show signs of wear and tear, products customized according to customer requirements, products that show physical changes, bumps, shards, scratches, shocks, products without the original packaging or with damaged packaging.
Exercise of the right of withdrawal
In order to exercise your right of withdrawal you must inform us of your decision using the withdrawal form below.
The standard withdrawal form is completed and sent to the e-mail address firstname.lastname@example.org. After analyzing the withdrawal option, we will send you by e-mail the solution of the withdrawal request. Any withdrawal request received will be analyzed and resolved according to the applicable legal provisions depending on the type of products that are the subject of it.
If the withdrawal request is confirmed by us, we will refund the amount of the products that are the subject of the withdrawal request we received from you, excluding delivery costs, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. The payment of the value of the products will be made through the bank in the bank account specified by the Buyer.
We reserve the right to defer reimbursement of the value of the products until the date we receive the products back or until the time you provide us with proof that you have returned the products, with the nearest valid date.
The returned product must be in the same condition in which it was delivered (undamaged and with the documents that accompanied it – invoice, warranty certificates, etc.).
Important: The costs of returning the product (s) that are the subject of the withdrawal request will be fully borne by you.
If you would like additional information or have any questions regarding the return policy, please contact us by e-mail or at the telephone number displayed on the site.
(form should be sent to email@example.com)
Name and surname:
Product (s) you want to return (exact product name, product code, number of pieces):
Bank account (holder name, CNP, IBAN account, Bank):
Reason for return (optional):